Privacy policy

Doggies & Daffodils

About our privacy policy

Doggies & Daffodils cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle with care the information that we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Doggies & Daffodils. The starting date for the validity of these conditions is 15/05/2018, with the publication of a new version voids the validity of all previous versions. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy affairs contact person, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

Webshop software
CCVshop
Our webshop was developed with software from CCVshop. Personal data that you make available to us for the benefit of our services will be shared with this party. CCVshop has access to your data to provide us (technical) support, they will never use your data for any other purpose. CCVshop is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. CCVshop uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. CCVshop reserves the right to share collected data within its own concern in order to further improve the service.

Payment processors
CCV Pay
We use CCV Pay's platform for handling the payments in our webshop. CCV Pay processes your name, address and residence details and your payment details such as your bank account or credit card number. CCV Pay has appropriate technical and organizational measures taken to protect your personal data. CCV Pay reserves the right to use your data to further improve the service and to share (anonymised) data with third parties.
In case of an application for a deferred payment, CCV Pay will share personal information and information regarding your financial position with credit rating agencies. All the above mentioned safeguards regarding the protection of your personal data are also
apply to the components of CCV Pay's services for which they engage third parties. CCV Pay does not store your data for longer than allowed by the legal deadlines.

Reviews
Feedback Company
We collect reviews through the Feedback Company platform. If you leave a review via Feedback Company you are obliged to provide your name, place of residence and e-mail address. Feedback Company will share this information with us so that we can link the review to your order. Feedback Company also publishes your name and place of residence on their own website. In some cases, Feedback Company may contact you to provide an explanation of your review. In case we invite you to leave a review we share your name and e-mail address and information regarding your order with Feedback Company. They only use this information for the purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to use third parties for the provision of services, for this we have given permission to Feedback Company. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which Feedback Company engages third parties.

Shipping and logistics
GLS
If you place an order with us, it is our job to have your package delivered to you. We use the services of GLS for the execution of the deliveries. It is therefore necessary that we share your name, address, residence data and e-mailaddress with GLS. GLS uses this information only for the purpose of performing the agreement. In the event that GLS engages subcontractors, GLS will also provide your details to these parties decision. Your e-mailadres will be used by GLS to inform you about the progress of the delivery, to inform you about the date of delivery and to give you the opportunity to change the date of delivery.

Billing
For the administration of sales invoices, we use the services of CCVshop. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data are stored protected.CCVshop does not use your personal data for purposes other than those described above.

External sales channels
Etsy
We sell (a part of) our articles via the Etsy platform. If you place an order via this platform, Etsy will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (for example your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigation
As the occasion arises, Doggies & Daffodils can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.

Your rights
On the basis of the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection
You always have the right to access the data that we process or have processed that relate to you or are derivable for it. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Rectification right
You always have the right to have the data that we process of have processed that relate to you or that can be traced back to it, adapted. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

Right of objection and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Doggies & Daffodils. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed made available to you and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies
Google Analytics
Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This one processor may be required to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services. IP addresses obtained by Google Analytics are anonymised.

Cookies from third parties
In the case that software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details
Doggies & Daffodils
Leo Kempenaersstraat 70
2223 Schriek
België
Dorien@doggiesanddaffodils.be
+32(0)491/88.17.76

Contact person for privacy matters
Dorien Van de Put